A recent WHICH? investigation uncovers that only 2 in 10 boiler engineers correctly carry out the right safety checks, with all ten companies failing to follow the manufacturers servicing instructions properly.
A Which? investigation called out ten engineers from firms including British Gas and SSE to service boilers. Only two – British Gas and Corgi – carried out minimum legal checks, while none followed manufacturer’s servicing instructions properly.
Poor work by engineers servicing boilers may be putting homeowners at risk, a consumer group has claimed.
Which? executive director Richard Lloyd said more needed to be done to protect consumers, adding: ‘Faulty boilers could have serious or even fatal consequences for consumers so more must be done to check up on and crack down on incompetent engineers.’
The results have been shared with the Gas Safety Register, which is responsible for checking gas work is done safely. SSE said it ‘does not tolerate poor safety or poor service’, while British Gas said safety was its ‘number-one priority’. As part of the investigation, boilers were set with extremely high pressure, something six of the engineers did nothing about.
Other problems included not checking boiler cases for leaks, letting unburned gas hiss out into the room and, in two instances, lying about safety checks.
Which? called out five major firms and five independent engineers, who were chosen at random.
Full article courtesy of the Daily Mail Online